Common Car Problems in SA

Common Car Problems in SA

The international market research group Ipsos recently released their annual customer service survey was released recently. Involving more than 7000 customer interviews, this survey mentioned a number of positive points about the South African automotive industry - we have a great variety of cars to pick from and a high standard of vehicle quality - it also highlighted the issues that car owners had with their chosen models. The survey also compared issues with Imported vehicles and locally-made cars.

The most common of these problems - listed as the biggest problem for customers in 13 of the 16 vehicle segments, and the second biggest problem in two others - was poor fuel consumption. This makes sense, when you consider the increasing price of fuel due to South Africa’s weakening economy.

Some of the other common problems car-owners faced include poor performance, strange noises and audio malfunctions, as well as onboard-technology issues like tyre-sensor problems.

On average, the automotive industry’s score increased by 10% when compared to the previous period, and most problems that were mentioned were based on individual consumer expectations, and were therefore subjective.

Here’s a list of the most common problems per vehicle segment:

Image credit: Wheels24

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